FAQ – TidePool Collection

FAQ

Have questions about what we do and how we do it, this page is for you!

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.
Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping within the US for orders over $150.
Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

We stand by the quality of our custom-made products. We offer a 30 day money back guarantee for defective items or those that do not match your order. Due to the nature of our custom print-on-demand process, where each item is uniquely made just for you at the time of your order, we are unable to accept returns or exchanges for any other reasons. Thank you for understanding and supporting our commitment to quality and sustainability. Visit our Returns & Exchanges policy for more details.
When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Payments & Safety