We stand by the quality of our custom-made products. We offer a 30 day money back guarantee for defective items or those that do not match your order. Due to the nature of our custom print-on-demand process, where each item is uniquely made just for you at the time of your order, we are unable to accept returns or exchanges for any other reasons. Thank you for understanding and supporting our commitment to quality and sustainability.

At TidePool Collection, we believe in delivering not only the best but doing it responsibly. That's why we've chosen a print on demand model for our custom-designed bags, towels, and daily essentials, partnering with the industry's top manufacturers. This approach means your products are designed, printed, and assembled exclusively when you place an order. By producing items only as needed, we significantly reduce waste and excess inventory, aligning our business practices with our commitment to sustainability. This model not only supports environmental stewardship but also ensures that each product you receive is freshly crafted to the highest standards—truly personalized just for you.

Please Note* To optimize delivery and maintain our commitment to quality, items within the same order may ship from different print providers separately.